Ciniki provides direct access to the developer.
Is there anything more frustrating than trying to make a change, not being able to figure it out and you can't reach anyone to answer your question.
There is nobody in the middle, support is provided by Andrew Rivett, the developer of the system. He uses Zoom to provide hands on support with shared screen and is available to walk you through any problems.
Andrew is available by email or phone, and his response time is within hours so questions can be quickly answered.
Anybody from your organisation may contact Andrew, it is not limited to only 1 person.
Finally an easy to use solution that saves you time and frustration.