Oops! Did you forget your password? Did you save the Welcome to Ciniki email from when you signed up? The welcome email contains your username and password but if you have lost the email you can follow these steps to get a new password.
For security reasons, we must send you an email to verify your identity and allow you to reset your password.
If you would like to print this tutorial, you can print this page from your browser, or select one of the PDFs below. PDFs are formatted for printing on 8.5" x 11" paper.
Small (3 steps per page, small images, least paper)
Medium (2 steps per page, smaller images, less paper)
Large (1 step per page, large images, more paper)
Enter your email address
A. Enter the email address you used to sign up to Ciniki.
If this email address is no longer valid, you need to contact firstname.lastname@example.org to change your email address and reset your password.
B. Tap on Get New Password.
Your password has been reset.
You can tap OK in the pop-up alert.
You may now return to your home screen and tap the Ciniki App icon to log in to your Ciniki account using your new password.